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Terms of Service

Effective Date: April 3, 2026

Acceptance of Terms

By accessing and using UNA Pilates services, you accept and agree to be bound by the terms and provisions of this agreement. If you do not agree to these terms, please do not use our services.

Membership & Class Packages

General Terms

• Memberships are billed on a recurring basis according to the plan selected.

• Membership fees are charged automatically to the payment method on file until the membership is cancelled in accordance with the notice period below.

• Failure to cancel within the required notice period will result in continued automatic billing for the following cycle.

• Class packages are non-refundable but may be transferred to another individual with prior written approval from UNA Pilates.

• UNA Pilates reserves the right to change membership and package pricing with reasonable advance notice to active members.

Small Membership

• Minimum commitment period of 3 months.

• After the initial 3-month commitment, members may cancel at any time by providing 4 weeks’ written notice.

• If no cancellation notice is given, the membership will automatically continue and billing will proceed as normal.

Medium Membership

• Minimum commitment period of 3 months.

• After the initial 3-month commitment, members may cancel at any time by providing 4 weeks’ written notice.

• If no cancellation notice is given, the membership will automatically continue and billing will proceed as normal.

Large Membership (Monthly)

• No minimum commitment period.

• Billed monthly on a rolling basis.

• May be cancelled at any time by providing 4 weeks’ written notice.

Large Membership (Annual)

• Minimum commitment period of 12 months.

• Billed according to the schedule agreed at sign-up for the full annual term.

Class Packages

• Class packages have a defined validity period, shown at the time of purchase.

• Any classes remaining once the validity period has ended will expire and cannot be redeemed, refunded, or extended.

• It is the member’s responsibility to track their remaining classes and validity period. Reminders may be sent as a courtesy but are not guaranteed.

• Unused classes do not roll over into new packages or memberships.

Booking & Cancellation

• Bookings must be made through our online booking system or in person at the studio.

• Cancellations must be made at least 12 hours before the scheduled class.

• Late cancellations or no-shows will result in the loss of the class credit.

• UNA Pilates reserves the right to cancel or modify classes due to low enrollment, instructor unavailability, or unforeseen circumstances. Where possible, affected members will be notified in advance and offered an alternative class or credit.

Health & Safety

Participation in Pilates classes involves physical activity. By using our services, you represent and confirm that:

• You are in good physical condition and have no medical condition that would prevent safe participation.

• You have consulted a physician regarding any health concerns prior to participating.

• You will inform your instructor of any injuries, pregnancy, or physical limitations before class begins.

• You understand and accept the inherent risks associated with physical activity, including the risk of injury.

• You will follow instructor guidance and stop any exercise that causes pain or discomfort, and notify staff immediately.

Liability Waiver & Limitation of Liability

• To the fullest extent permitted by law, you release UNA Pilates, its owners, employees, contractors, and instructors from any liability for injuries, losses, or damages arising from your participation in classes or use of the facilities, except where such liability results from gross negligence or wilful misconduct on the part of UNA Pilates.

• UNA Pilates is not liable for any indirect, incidental, or consequential damages arising from the use of its services.

• Nothing in these Terms limits any liability that cannot be excluded or limited under applicable Dutch law.

Personal Belongings

• UNA Pilates is not responsible for any loss, theft, or damage to personal belongings brought onto the premises.

• Valuables should not be left unattended.

Studio Policies

• Arrive at least 10 minutes early for your first class to complete any necessary paperwork or induction.

• Arrive at least 5 minutes early for subsequent classes.

• Grip socks are mandatory in all group classes and may be purchased at the studio if needed.

• Respect fellow students and maintain a quiet, focused environment.

• Follow instructor guidance and studio rules at all times.

• UNA Pilates reserves the right to refuse service or revoke membership in cases of policy violations, disruptive behaviour, or non-payment.

Photography & Media

UNA Pilates may take photographs or videos in the studio for marketing purposes. If you prefer not to be included, please inform a member of staff in writing so we can accommodate your request.

Age Requirement

Our services are intended for individuals aged 16 and over. Members under the age of 18 must have the written consent of a parent or legal guardian prior to participating.

Payment Terms

• Payments are processed through our third-party booking and payment platform.

• It is the member’s responsibility to ensure a valid payment method is on file at all times.

• Failed payments may result in a temporary suspension of booking privileges until payment is resolved.

Privacy

Your personal data is handled in accordance with our Privacy Policy, available on our website. By using our services, you consent to the collection and use of your data as described there.

Changes to These Terms

UNA Pilates reserves the right to update or modify these Terms of Service at any time. Continued use of our services after changes are posted constitutes acceptance of the revised terms.

Governing Law

These Terms are governed by the laws of the Netherlands. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the competent courts of Amsterdam.