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Privacy Policy

Effective Date: April 3, 2026

Introduction

UNA Pilates (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our app, or use our services, and outlines your rights under the EU General Data Protection Regulation (GDPR) and applicable Dutch data protection law.

Data Controller

UNA Pilates, located at Pilotenstraat 11B-C, Amsterdam, is the data controller responsible for your personal information. For any questions, you can reach us at info@unapilates.com.

Information We Collect

We collect information that you provide directly to us, including:

• Name, email address, phone number, and billing information

• Class booking and attendance history

• Health and fitness information you choose to share (for example, injuries or conditions relevant to your safe participation)

• Communication preferences and feedback

• Technical data such as IP address, browser type, and device information when you visit our website or app

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services

• Process your class bookings, memberships, and payments

• Send you confirmations, booking updates, and service-related communications

• Send marketing communications where you have given consent, which you may withdraw at any time

• Respond to your inquiries and provide customer support

• Analyze usage patterns to enhance user experience

• Comply with our legal and regulatory obligations

Legal Basis for Processing

We process your personal data on the following legal bases:

• Performance of a contract — to process bookings, memberships, and payments

• Consent — for marketing communications and any optional health information you choose to share

• Legitimate interest — to improve our services and maintain studio safety

• Legal obligation — where required by Dutch or EU law, for example for tax and accounting records

Health Information

Any health or fitness information you share with us is used solely to support your safe participation in classes and is treated with additional care as a special category of personal data under the GDPR. We only collect this information with your explicit consent and do not use it for any other purpose.

Information Sharing

We do not sell your personal information. We may share your information with third-party service providers who assist us in operating our business, such as:

• bsport, our studio management and booking platform

• Payment processors used to handle transactions

• Email and communication tools used to send booking confirmations and marketing messages

These providers are only permitted to use your data to perform services on our behalf and are required to protect it in accordance with applicable data protection law. Where any service provider processes data outside the European Economic Area, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses.

Data Retention

We retain your personal information for as long as necessary to provide our services, maintain accurate business and financial records, and comply with legal obligations. When information is no longer needed, we securely delete or anonymize it.

Data Security

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, or alteration. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Cookies

Our website may use cookies and similar technologies to improve your browsing experience and understand how visitors use our site. You can control cookie preferences through your browser settings.

Your Rights

Under the GDPR, you have the right to:

• Access and receive a copy of your personal information

• Request correction of inaccurate or incomplete information

• Request deletion of your information (“right to be forgotten”)

• Request restriction of processing in certain circumstances

• Object to processing based on legitimate interest

• Receive your data in a portable format

• Withdraw consent at any time, without affecting the lawfulness of processing carried out before withdrawal

• Opt out of marketing communications at any time

• Lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) if you believe your data has been mishandled

To exercise any of these rights, please contact us at info@unapilates.com.

Children’s Privacy

Our services are intended for individuals aged 16 and over. Where a member is under 18, we require parental or guardian consent, and we do not knowingly collect personal information from children without such consent.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised effective date.